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FAQ...

Your questions answered :

  • Question: How long will it take to receive my order?
  • Answer: Depending on delivery method please allow up to 14 days to receive your goods. However we will endeavour to ship your order within 2 - 3 days but this cannot be guarenteed at all times. If you require your items urgently please contact us for options.

  • Question: How can I pay for my order?
  • Answer: We are happy to accept Bank Transfer, Visa, Visa Electron, MasterCard and Maestro. Payment by card is via Worldpay, a link to the Worldpay secure site will be emailed to you and from there you can process the payment. Regretably we cannot ship until funds are cleared, please allow pleanty of time if your purchase is a gift.

  • Question: What is the cost of delivery?
  • Answer: Delivery costs are dependent on weight and are approximatly calculated at the checkout stage of your purchase. These costs are based on the current Parcelforce express48 service. We will confirm exact costs when we call you to discuss your purchase and delivery requirement options.

  • Question: Will I get a VAT invoice?
  • Answer: Yes, TCi will supply a fully itemised VAT invoice for your purchase.

  • Question: Will there be a Warranty with the equipment?
  • Answer: Sorry no, all equipment is for sale on a 'sold as seen' basis.

  • Question: Do you ship Worldwide?
  • Answer: Regretably we do not normally ship outside the UK, however if you do require us to ship outside the UK please email us to discuss.

  • Question: What are the terms and conditions and does fotofix operate a returns and refund policy?
  • Answer: Yes, please read our terms and conditions page. - Click Here to Read our Terms and Conditions -


© TCi fotofix



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sales@fotofix.co.uk

   

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