THESE ARE THE TERMS AND CONDITIONS OF TCi
These terms will apply to all your purchases of Goods, whether you are ordering online, by telephone or by mail. Please read this document carefully online, after downloading or printing this document before placing your order. We may change these terms from time to time. Please check them before you make a purchase.
“You” means the individual submitting an order for Goods;
“Goods” means the items to be supplied under these conditions;
“Party” means either you or us; “Parties” means you and us;
"Writing" means letter, fax or email.
The contract for supply of Goods (“Contract”) will be formed when you accept our offer to supply goods or we accept your order. Acceptance of an order by us can only be made in Writing. Once the Contract has been formed with you we will file it in electronic or paper copy for our records.
We reserve the right to modify or withdraw, temporarily or permanently from this Website or any part thereof without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal from the Website and or any item listed on our Website.
In deciding whether to accept your order we may carry out a credit check and then will only accept your order if we are satisfied with the results of such check. You confirm that you are happy for us to carry out such checks.
Errors in any web pages or site, sales literature, order form, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability.
By accepting the Contract you are confirming that you are happy with our terms and conditions.
The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this contract.
If the Goods which you purchase from us are faulty or do not do what we say in writing that they will do, you should notify us in writing within 7 days of delivery. We will examine the Goods and, if the Goods are faulty, we will at our option replace if possible the defective Goods or refund the price of the defective Goods.
The warranty above does not apply to faults which have been caused by your mis-use and or neglect of the Goods or by accidents or damage caused while the Goods are in your possession.
You must return all Goods to us in their original packaging in the same condition as you bought them and you should ensure that all returned Goods bear a return identification number clearly visible on the exterior (such number must be obtained from us prior to return of the Goods by you).
LIMITATION OF LIABILITY
We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:
Any losses which are not foreseeable by both Parties when the Contact is formed arising in connection with the supply of Goods or their use by you;
Our total liability for any claim whatsoever shall not exceed the price of the goods supplied to the customer. We shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way.
The price for the Goods is stated on our quotation or order acknowledgement (as appropriate) and is in £ sterling, inclusive of VAT where applicable. The cost of Delivery and packaging will also be quoted. We have not included transit insurance in our prices and would be happy to quote you for this service.
We may vary the price where the cost to us of acquiring or supplying the Goods is increased between the date of quotation or order acknowledgement (as appropriate) and delivery and including, without limitation, increases in the cost of packaging or carriage, arising from a change in tax rate, a change in delivery date, quantities or specifications for Goods requested by you or delay caused by your instructions PROVIDED THAT we will notify you in writing in good time prior to delivery of such price increases and you may cancel your order within 3 working days of this notice if you are unhappy with the price increases.
Unless we agree otherwise in Writing, you must pay for Goods prior to their despatch to you by such means as we may notify you of. Payment by bank transfer or draft is deemed to have been made only upon such cheque being met on first presentation.
We will deliver the Goods to the place designated by you in the UK in the accepted order or quotation, as appropriate, during normal business hours.
Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, despatch note or otherwise is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that time scale due to circumstances beyond our reasonable control. We will do our best to despatch your ordered goods as soon as possible, however please allow up to 14 days for delivery.
RISK AND TITLE
Ownership of the Goods and the risk for damage to the Goods will pass to you upon delivery.
If you fail to pay for any Goods in accordance with these conditions we may bring action against you for the price of the Goods at any time.
DAMAGE OR LOSS IN TRANSIT
Please check goods when delivery has been made by our carrier, call us immediately if goods have been damaged in transit and provided that you give us written notification of such damage or loss within 7 days of the date of our invoice (so that we may comply with our carrier’s conditions of carriage). Please inspect your parcel before signing for your delivery and if damage to packaging and or goods is evident make sure you write ‘packaging and or goods damaged’ on the delivery note.
YOUR RIGHT OF CANCELLATION
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the Contract for the purchase of any of the Goods within 7 working days of delivery. A working day is any day other than weekends and bank or other public holidays. We will be happy to exchange the Goods or provide you with a full refund provided that, where delivery has taken place, you have returned the Goods to us in the same condition that they were delivered. This right of return is in addition to any other rights, warranties or conditions available to you.
If you exercise your right of cancellation after the Goods have been delivered to you, please contact us and obtain a returns number. We would then ask you to package the goods securely in the original packaging. Please record the returns number on a label attached to the outer packaging ie. please do not write on or damage the box.
For your protection, we recommend that you use a recorded tracked and insured delivery service. Please note that you will be responsible for the costs of returning the Goods to us.
DELAY OR FAILURE TO PERFORM
We shall not be liable to you if we are prevented or delayed in the performing of any obligations to you if this is due to any cause beyond our reasonable control including: an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address.
The Contract is governed by the laws of England and the English courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it.
No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breach of the same or any other provision.
COPYRIGHT AND TRADEMARKS
© Fotofix & TCi - protected by copyright and intellectual property rights. All copyright, trademarks, designs and registrations are acknowledged as belonging to their respective owners and companies. Images may not be copied, reproduced or published in anyway electronic or otherwise without the written permission.
We may collect the following information:
• Name and job title.
• Contact information including telephone number and email address.
• Demographic information such as address, postcode and preferences.
• Other information relevant to customer surveys and/or offers.
What we do with the information we gather and why we require this information is to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for marketing and market research purposes. We may contact you by email, phone or mail.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using our email link found in the contact page of our website.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information which we think you may find useful or interesting or to keep you updated with new listings if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, we will promptly correct any information found to be incorrect.